215 Clifton Drive South
Lytham St Annes,
Lancashire FY8 1ES
TEL: 01253 714946

Communications

Resident / Principal carers committee

The committee provides a recognised forum for the airing of the views of Residents and principal family carers. Participation in decision-making is encouraged and valued. A member of staff acts as secretary to the committee.

Any funds raised by events are held in a separate account, the signatories of which are one staff member and one Resident representative, and are available only for use in ways approved and controlled by the committee.

Keeping in touch

Visitors are very welcome at the home at any time that is convenient for you. Principal carers and/or family and friends may telephone us at any time, day or night, to enquire about your well-being. We will always try to enable you to speak directly to the person telephoning, and if that is not possible we will pass on messages for you.

Visitors are asked to sign in and out in the visitor’s book to comply with health and safety requirements. We also request that all visitors comply with health and safety notices, and do not introduce hazardous substances or materials into the establishment or bring in food from outside without checking first with the person in charge.

Special news, details of staff changes, changes in the organisation of the home, minutes of the Resident’s meetings and advance notice of events will be posted on a notice board in a public area.

A telephone for your use is available, at wheelchair users’ height, and with a comfortable seat adjacent. Any member of staff will help you to access the telephone if you need help. It may be possible, subject to the telephone supplier’s requirements, to have a private telephone line fitted to your own bedroom; in this instance you will be responsible for installation charges and your own telephone bills. You are also very welcome to use the telephone in the office for privacy – to do so please ask any member of staff.

Your mail will be given to you as it arrives, unopened, unless you have requested that it be forwarded to another person. In the latter case we will forward your mail, unopened, weekly.

Links with the community are encouraged. Your Key Worker will help you to maintain your network of friends and family, and also help you to visit shops and places of interest.

Call bell system

A call bell system call point is located in your room and at appropriate points throughout the home, enabling you to summon assistance from staff at all times. You should always feel comfortable calling for help at any time of the day or night, whenever you require it.

Therapeutic Activities

Delaheys Nursing Care Home has a policy of actively promoting the maintenance of Residents’ normal social networks and social activities. Each Resident’s Care Plan includes a facility for recording life history, social networks and contacts, and preferences for activities and hobbies such that that staff are made aware of these, and the Resident is offered access to those networks and activities which are appropriate and desired. The policy of the home is that activities and networking support are a part of normal daily living, and support for access will be available at all times. The Home possesses some specialised equipment for the use of Residents with sensory loss such as loss of sight and hearing.

Our Reviews

Contact Details

Delaheys Nursing Care Home
215 Clifton Drive South
Lytham St Annes
Lancashire, FY8 1ES
Tel: 01253 714946

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